Premium Travel Mongolia- Customer Feedback Form

Please take a few moments of your time to give us your opinions on the trip, you participated, so that we can continue to develop and improve and our service.

Trip name and dates:

Your Email:

Your Guide Name:

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Whole trip assessment:

Please use the following assessment grades on the whole trip. Please tick the box, which matches with your answer.

EXCELLENT, everything was excellent. It was super trip in my lifetime.VERY GOOD, it was better than my expectation and thoughts.GOOD, it was what I expected; or similar to my previous experiences.NOT BAD, but, it is not fulfilled my expectation from this trip.POOR or BAD, much needed to be done to improve the whole trip.

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Your Guide: Please circle the rating.

1. Courtesy/ kindness PoorAverageGoodExcellent

2. Well organized PoorAverageGoodExcellent

3. Accurate and informative PoorAverageGoodExcellent

4. Well on time PoorAverageGoodExcellent

5. Polite and caring PoorAverageGoodExcellent

6. Provides timely information PoorAverageGoodExcellent

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Your Driver: Please circle the rating.

1. Courtesy/ kindness PoorAverageGoodExcellent

2. Well organized PoorAverageGoodExcellent

3. Personal Behaviour PoorAverageGoodExcellent

4. Friendly and Willig assistance PoorAverageGoodExcellent

5. Cooperation with Guide PoorAverageGoodExcellent

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What is your opinion of the following? Please answer within the each box. If you have more to tell us, then please continue it on the “other comments “section.

A. Timely and regular information from your guide
General Info About Mongolia	Detailed info about the sites	Daily activity briefing

B. Friendly and willing assistance from trip staff

BadPoorAverageGoodExcellent

C. Standard of accommodations
Hotels	Ger Camps	Guest House/Home Stay

D. Food on trip
In Ulaanbaatar	Ger Camps

E. Itinerary
Included SightSeeing	Daily activity sequence
Vehicle (safety belt, AC, comfortableness, cleanness, smell)	Daily average driving distance

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1. Is there anything you think could be improved/ added to the trip to make it even better? :

2. What have you enjoyed most about your Mongolia experience? :

3. What have you enjoyed least about your Mongolia experience?

4. Would you come back to Mongolia again for holiday?

5. Would you recommend Premium Travel to friends/ relatives?

6. In conclusion- other comments you would like to add?

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